A client-friendly operational summary. This page is a summary only — the full Client Terms & Conditions govern your booking.
Version 3.0 · Effective 31 July 2026
Check the service date, local pickup time, every address, passenger and luggage quantity, vehicle capacity, accessibility needs, flight/train/ferry details, driver accommodation and all included or excluded costs. A quotation is not a reservation until BusCom confirms it in writing and receives the required payment.
Pay the deposit and balance by the deadlines on the quotation or invoice. Capacity can be released if payment is late. Card fees are charged only where lawful and disclosed.
Standard charge, unless your quotation states another schedule:
| Cancellation received | Charge |
|---|---|
| More than 60 days before service | 15% |
| 31–60 days | 30% |
| 15–30 days | 50% |
| 8–14 days | 75% |
| 0–7 days or no-show | 100% |
Mandatory consumer rights remain unaffected.
Send all route, timing, vehicle and passenger changes to BusCom in writing. Extra time, distance, permits, parking, tolls, accommodation or drivers may increase the price. Do not negotiate material changes directly with the driver.
Default included waiting: 20 minutes at ordinary pickups and 60 minutes after actual airport landing when correct flight details were supplied. Extra waiting depends on driver availability and legal hours.
BusCom may use a different licensed operator or reasonably equivalent/larger vehicle where necessary. A specific model, colour or amenity is guaranteed only when expressly written in the confirmation.
The itinerary must remain lawful. Drivers cannot be asked to break rest or safety rules. Large vehicles may use the nearest safe legal stop where an address is inaccessible.
Declare oversized luggage, instruments, sports equipment, wheelchairs, child seats, animals and other special requirements before confirmation. Passengers must follow safety instructions and are responsible for damage or exceptional cleaning.
Contact BusCom immediately using the operational number in the confirmation. This gives us the best chance to help. Written complaints should follow within 14 days.
For confirmed services, BusCom normally shares only the itinerary, group size, operational requirements and group-leader contact details with the assigned operator and driver. BusCom does not sell personal data. See the Privacy Policy for details.
